Kasablanco will make every effort to ensure that the products purchased from our store meet your requirements and quality expectations.
We operate on a print-on-demand service, which means your t-shirts will be freshly printed after you order from us. Therefore, please refer to the following policies carefully before making a purchase.
To be eligible for a refund/replacement, please make sure that:
• The product was received in the last 30 days.
• The product has the problems we describe below.
Important note: Since your order is custom printed just for you, we are not responsible for refunds or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.
1. Damaged/Incorrect/Low-quality Products
We guarantee to issue you a free replacement in the following situations:
• the design was poorly printed;
• you received a different size from what you ordered;
• you received a different product from what you ordered;
• products missing or damaged.
Please email us at email@example.com with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
Returns will be accepted within 30 days of receipt.
Since your product is custom printed just for you, we do not take returns. Please send us a photograph showing the specific problem with the product and include the order number. As soon as we have confirmed it, we will issue you a refund or a replacement.
3. Order not delivered
If your item has not arrived within 30 days after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.).
• You will receive your refund within 5 business days. Please contact us if you notice it takes too long for the refund to reach you.
• You will receive your replacement order confirmation within 5 business days. After that, please kindly allow us at most 5 more days of fulfillment before we can send you a new tracking number.